Terms & Conditions
Vibrant Visions LLC
Effective Date: November 10, 2026
Thank you for choosing Vibrant Visions LLC! We are excited to help bring your celebration to life. Please review the following Terms & Conditions before placing an order or booking our services.
By placing an order, submitting payment, or booking our services, you acknowledge and agree to the following terms.
1. Payments & Booking
Orders Under $350
Orders totaling less than $350 require payment in full at the time of booking.
Orders are not confirmed until payment has been received.
All payments are non-refundable, except as otherwise required by law or stated in these terms.
Orders of $350 or More
A 50% non-refundable deposit is required to secure your event date and begin preparations.
The remaining balance must be paid in full before delivery, pickup, or installation.
Your event date is not officially reserved until the required deposit is received.
Additional Charges
Delivery, installation, customization, applicable taxes, and other service fees may apply and will be communicated before payment.
2. Cancellations & Refunds
All sales are final, except as otherwise required by law or expressly stated in these terms.
Payments and deposits are non-refundable once received.
If you need to cancel your order or event, please notify us as soon as possible.
Cancellations do not automatically qualify for a refund or credit.
Any rescheduling requests are subject to availability and approval by Vibrant Visions LLC.
If Vibrant Visions LLC is unable to fulfill an order or provide the agreed services, we will offer a refund for the unfulfilled portion or an alternative arrangement agreed upon with the customer.
3. Order Changes & Customizations
We understand that plans can change!
Requests to modify balloon colors, designs, quantities, delivery details, or event information must be communicated as soon as possible.
Changes are subject to product availability and may result in additional charges.
Once materials have been purchased or preparation has begun, certain changes may not be possible.
Custom orders are created based on the agreed design, colors, and specifications.
4. Balloon Designs & Inspiration Photos
We strive to bring your vision to life!
Inspiration photos and digital mock-ups are intended as visual references.
Final balloon arrangements may vary slightly in size, shape, color, fullness, and placement.
Balloon colors may appear different due to lighting, photography, screen settings, and manufacturer variations.
We reserve the right to make reasonable substitutions when specific balloon colors, brands, or materials are unavailable while maintaining the overall agreed design.
Exact replication of inspiration photos or digital mock-ups is not guaranteed.
5. Balloon Care & Longevity
Balloons are delicate and require proper care.
Balloon longevity varies based on balloon type, temperature, environment, and handling.
Air-filled balloons generally last longer indoors when properly cared for.
Helium-filled balloons have a limited float time, which varies by size, material, and environmental conditions.
Keep balloons away from direct sunlight, sharp objects, excessive heat, extreme cold, and rough surfaces.
Outdoor balloon installations are exposed to weather conditions that may affect their appearance and longevity.
Once balloons have been picked up, delivered, or installed, Vibrant Visions LLC is not responsible for damage or reduced longevity caused by improper handling, transportation, weather, environmental conditions, or actions outside our control.
We do not guarantee a specific balloon lifespan unless expressly stated in writing.
6. Pickup & Grab-and-Go Orders
Grab-and-go balloon arrangements are designed for convenient customer pickup and self-installation.
Customers are responsible for providing a vehicle large enough to safely transport their order.
Balloons should be transported in a clean, temperature-controlled vehicle whenever possible.
Vibrant Visions LLC is not responsible for damage occurring during customer transportation or self-installation.
Grab-and-go garlands may have a different shape or fullness than professionally installed garlands.
Installation materials or instructions may be provided when applicable.
Customers are responsible for securing and displaying their grab-and-go arrangements safely.
7. Delivery & Installation
Delivery and installation services must be arranged in advance.
Delivery fees are determined by distance and order requirements.
Installation fees are calculated based on the services requested and will be included in your quote or invoice.
Customers must provide accurate delivery addresses, event times, and setup instructions.
The installation area must be accessible, clean, and ready at the agreed setup time.
Delays, restricted access, or unexpected venue requirements may result in additional charges.
Vibrant Visions LLC reserves the right to decline or modify an installation if conditions present a safety concern.
8. Outdoor Installations
Outdoor balloon decorations are subject to weather and environmental conditions.
Heat, wind, rain, humidity, and direct sunlight may cause balloons to expand, deflate, pop, or change appearance.
We cannot guarantee the longevity or condition of outdoor balloon installations.
Customers are responsible for obtaining necessary venue permissions.
For safety reasons, Vibrant Visions LLC may recommend relocating, modifying, or declining an outdoor installation due to unsafe weather conditions.
Any alternative arrangements will be discussed with the customer.
9. Rental Equipment & Props
Certain services may include rental items such as backdrops, stands, frames, floral arrangements, and decorative props.
Rental items remain the property of Vibrant Visions LLC.
Rental items must be returned in the same general condition in which they were provided, excluding normal wear and tear.
Customers are responsible for loss, theft, or damage to rental equipment while in their possession or control, except where caused by Vibrant Visions LLC.
Additional charges may apply for missing, damaged, or unreturned rental items.
Rental return or pickup arrangements must be agreed upon before the event.
Rental items may not be altered, repainted, or permanently modified without prior written permission.
10. Event Setup & Venue Requirements
Customers are responsible for ensuring their venue permits balloon decorations and installations.
Any venue restrictions must be communicated before booking.
Customers must arrange appropriate access for setup and removal when applicable.
Vibrant Visions LLC is not responsible for delays caused by venue restrictions or lack of access.
Customers are responsible for obtaining permission to attach decorations to walls, ceilings, or other surfaces.
We take reasonable precautions during installation but cannot guarantee that every surface is suitable for adhesives or mounting materials.
11. Photography & Social Media
Vibrant Visions LLC may photograph completed balloon arrangements for portfolio, website, and social media purposes.
We respect our customers' privacy. If you prefer that your event decorations not be photographed or shared publicly, please notify us in writing before your event.
We will not intentionally share private customer information without permission.
12. Safety
Balloons and balloon accessories may present choking or suffocation hazards, particularly for young children.
Adult supervision is recommended around balloons.
Broken or deflated balloons should be discarded promptly.
Balloon decorations should be kept away from open flames, excessive heat, and sharp objects.
Customers should not release balloons outdoors.
13. Limitation of Responsibility
Vibrant Visions LLC is not responsible for damage to balloon decorations caused by circumstances outside our reasonable control after delivery, installation, or pickup.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
14. Acceptance of Terms
By placing an order, submitting payment, or booking services with Vibrant Visions LLC, you acknowledge that these Terms & Conditions have been made available for your review and agree to be bound by them.
Vibrant Visions LLC reserves the right to update these policies. The terms provided to customers at the time of booking will apply to their orders unless otherwise agreed in writing.
15. Contact Us
If you have questions about your order or these Terms & Conditions, please contact us before submitting payment.
Vibrant Visions LLC
Maple Grove, Minnesota
Email: info.vibrantvisions@gmail.com
Thank you for trusting Vibrant Visions LLC to be part of your celebration!